THE MONACO HINDLEY LTD (“The Monaco”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and look after your personal data when you use our website or our services. We are the “data controller” for your personal data under the UK GDPR and the Data Protection Act 2018.
Who we are
- Company: THE MONACO HINDLEY LTD
- Company number: 16960526
- Registered office: The Monaco, Atherton Road, Wigan, WN2 3EU
- Contact: info@themonaco.co.uk
The information we collect
Depending on how you interact with us, we may collect:
- Newsletter sign-ups: your name and email address.
- Venue hire enquiries and bookings: your name, email address, phone number, event details and preferences, and — where a deposit or balance is paid — payment information handled securely by our payment provider.
- Contact and enquiry forms: your name, email address and the content of your message.
- Photo booth and photo wall: photographs taken at events where our photo booth service is used.
- Technical data: IP address, browser type and how you use our website, collected through cookies and similar technologies (see “Cookies and tracking” below).
How we use your information
We use your personal data for the following purposes, relying on the lawful bases shown:
- Responding to your enquiries and providing quotes — legitimate interests.
- Managing venue hire bookings, deposits, balances and contracts — performance of a contract.
- Sending our newsletter and marketing where you have signed up — consent, which you can withdraw at any time.
- Taking payments and keeping financial and accounting records — contract and legal obligation.
- Measuring and improving our website and advertising — consent (analytics and marketing cookies).
- Keeping our website secure and working properly — legitimate interests.
Marketing
We only send marketing emails to people who have opted in — our newsletter uses a double opt-in confirmation. You can unsubscribe at any time using the link in any email, or by contacting us at info@themonaco.co.uk.
Cookies and tracking
Our website uses cookies. Essential cookies are needed for the site to work. With your consent, we also use analytics and marketing cookies — including the Meta (Facebook) Pixel — to understand how our site is used and to show you relevant advertising. You can accept or reject non-essential cookies using our cookie banner, and change your choice at any time.
Who we share your information with
We share personal data only where necessary, with trusted providers who act on our behalf, including:
- Stripe — secure payment processing for deposits and balances.
- Our customer relationship and marketing platform — to manage enquiries and newsletter subscriptions.
- Meta Platforms (Facebook / Instagram) — for advertising and measurement, only where you have consented to marketing cookies.
- Our email delivery and web hosting providers — to send emails and host this website.
We do not sell your personal data. Where a provider processes data outside the UK, appropriate safeguards (such as UK or EU approved transfer mechanisms) are in place.
How long we keep your data
We keep personal data only for as long as necessary for the purposes set out above — for example, booking and financial records for as long as required by law (generally up to six years), and newsletter data until you unsubscribe.
Your rights
Under UK data protection law you have the right to access your data; to have it corrected or erased; to restrict or object to its processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, contact us at info@themonaco.co.uk.
Complaints
If you have concerns about how we handle your data, please contact us first at info@themonaco.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date below.
Last updated: 3 August 2026.